WHAT WE DO?

In 1890, Karl Elsener invented the Swiss Army Knife. Back then it was viewed as a marvel of utilitarian engineering. As it evolved over the years, it grew in size and complexity. Today some models sport as many as 87 implements performing 141 functions. A multifaceted knife created 129 years ago still going strong in this day and age is proof that the idea of a single entity useful for multiple purposes will always have a place in our lives.

Holding true to this philosophy, iGate Technologies can easily be deemed the Swiss Knife of the E-commerce world. We provide tailor made solutions to a wide range of clientele. We have set into place a whole new status quo by covering almost every type of E-commerce solutions a growing company might be in need of. Our biggest competitive edge is our ability to predict, prepare and enable solutions well before their time.

SOFTWARE SOLUTIONS

iGate Technologies is a multi-dimensional company that provides IT, Ecommerce and software solutions of various dimension. Our range of services on any and every E-commerce platform, Website or software solution is as diverse as the world of IT itself. From managing supply chains, devising CRM strategies, and deploying content management solutions to integrating enterprise-wide functions, iGate helps clients with comprehensive, efficient and robust solutions that meet all parameters of growth. Checkout some of the solutions we provide clients with on a daily basis:

Warehousing Management Systems

WMS is developed to manage the warehouse inventory. The system is responsible to generate product bar codes, print the bar codes and label the bar codes on respective products.

CUSTOMER MANAGEMENT SYSTEM

The CMS is used by customer support and B2B departments. The system gathers all relevant information from all the platforms including website, marketplaces, B2B, and maintains a centralized database of customers, which includes tractability, buyer journey and history of relationship etc.

DEMAND FORECAST SYSTEM

The system is dedicated to forecasting the production and demand of a certain product in the market. Based on the results, the production rate of a product is decided. This is a great tool for inventory planning and prediction. We use AI, BI, and historic sales data to predict the demand of any particular product by reviewing sales data of the last 30 requirement.

AMAZON LISTING RANK MONITORING

The module tracks product ranking on Amazon. The system highlights ranking and non-ranking products. Necessary action is then taken to make all products rank on the desired pages.  Purpose for this is to get the customer on board in real time, particularly their listing and where they rank on Amazon. This is directly proportional, higher the ranking is, higher the sales volume is.

CUSTOMER ORDER TRACKING SYSTEM

This system is used to track order placed, order status and delivery date. This gives us an update of where the delivery status stands till it is delivered to the customer’s doorstep. It uses a ticketing system for reporting.

HUMAN RESOURCE MANAGEMENT SYSTEM

HRMS manages and maintains employee records. Employee attendance, leaves and salaries are managed using the HRMS. This system also keeps a track of employee KPIs, performance, Time in/out, attendance, appraisals etc.,

CHANNEL AUDIT SYSTEM

The system audits all e-commerce channels iGate uses for its clients. Product pricing, reviews, ratings and all other issues on Amazon, Ebay, Walmart, Cdiscount, Wish, are identified and fixed through this software. It also performs regular platform audits, to report discrepancies, or issues which need attention.

AUTOMATED RETURNS MANAGEMENT

The management tool allows the user to track and manage returned orders. The system ensures that the product has been received back and payment against the product is also returned to the customer. Executive reports are generated from the customer data captured through is tool to keep track.

AUTOMATED PRICE MONITORING SYSTEM

The system track changes in the price on all marketplaces. Promotional prices, offers, discounts and original prices are managed through this system.

FBA SHIPMENT MANAGEMENT

The tool is developed to support amazon services by managing the inventory system for amazon. The tool keeps a check on FBA (Fulfilled by Amazon) shipment status from the warehouse. It does product wise shipment and delivery analysis.

VAT INVOICE MANAGEMENT

The management system is created by iGate to help the clients manage and generate VAT reports and invoices for their B2B customers. The system creates reports to display the desired results.

ASIN REMOVAL MONITORING

ASIN is a monitoring tool developed for amazon clients. It identifies and highlights the restricted, blocked and removed listings from amazon. Highlighted issues and bugs are then fixed and products are listed back.

CUSTOMER RETURNS MANAGEMENT

The system is developed to assist the clients in managing product returns on their e-commerce websites. The system keeps a track of all returned products.

CUSTOMER SUPPORT QUALITY ASSURANCE

This software is offered as a service to customers. The system helps in maintaining the quality of voice calls, chats with customers and different emails from customers. The tool helps in improving customer and client relationship by reporting the overall quality score to the client.

CUSTOMER SUPPORT REVIEWS

This software is a service developed for clients who sell products on different marketplaces. The tool allows management of customer reviews, positive as well as negative.

VIP CUSTOMER MANAGEMENT

The management tool is developed for loyal customers of our clients. The tool keeps a record of loyal customers and assists in providing them with special discounts, offers and shopping vouchers.

HELP DESK

IT help desk is a tool that can be used companywide to facilitate all the  employees on board. It enables the employees to report issues to the concerned departments for resolution.

B2B ORDER MANAGEMENT

A centralized tool developed for the clients to register the purchase orders of their customers. From order placement till the delivery, the tool can track the entire flow.

LABEL MANIFEST VERIFICATION

It is a label tracking system developed for logistics department of clients. It keeps a track of orders placed and dispatched from the warehouses. It also audits the shipment orders and can also detect any loop hole in the process and fraudulent activity.

ORDER TRACKING

The order tracking software helps clients in tracking orders placed by customers against a specific tracking number. The software is able to trace lost items and delays in the order deliveries.

FACTORY ORDER INVOICE

This is yet another software developed by iGate to facilitate clients with managing digital invoices of customers on the production side of the manufacturing unit. Bulk orders, shipment routes and carrier companies can also be managed under this system.

TRACKING SCANNING MODULE

This module is developed under the Warehouse Management System that scans the dispatched orders from our clients to their customers.

WMS SCANNING MANAGEMENT

This module is developed under the Warehouse Management System that enables our clients to trace and scan the shipment containers.

MONTHLY TRANSACTION VERIFICATION

The verification software can effectively assist our clients with managing and auditing transactions on different marketplaces. The system ensures that all figures and payments are well-aligned.

AUTOMATED REFUNDS MANAGEMENT

This system is used for tracking all refund demands from customer’s on various marketplaces through emails. It maintains essential information like;

  • Refunded product
  • Reason for refund
  • Refund address
  • Refund amount
  • Paypal, bank, credit card details.

On the basis of all this information, the system then helps create an executive report regarding the entire customer journey.

FOC MANAGEMENT SERVICES

Community service initiatives, charities, to support the upcoming athletes, we provide equipment free of cost. In order to manage all this, we have developed an FOC management system (Free of cost goods management system). From sponsoring events, offering support to under privileged athletes and communities, all the above managed solutions have been developed as custom based, for our client-RDX, however they are ready to be used by other clients too. So we are about to open these to other clients too. We are growing this software business to the clients to support their brand.