SERVICES WHICH MAKE US GREAT

We offer solutions to help clients make the most of their E-commerce investments – Our range of services on any and every E-commerce platform is as diverse as the world of E-commerce itself. From managing supply chains, devising CRM strategies, and deploying content management solutions to integrating enterprise-wide functions, iGate helps clients with comprehensive, efficient and robust solutions that meet all parameters of growth.

CUSTOMER SUPPORT

The customer support services help clients provide support to customers and resolves queries and issues. With this service, clients get access to an extensive team of customer support representatives who assist customers both pre and post-sale. The mode of communication includes either live chats, calls or emails. In case of any query from the customer side, iGate aligns its logistics and inventory services for details related to the customer and their order. The information is then used to resolve the query

INVENTORY MANAGEMENT SERVICE

To manage the inventory and logistics of the client, iGate Technologies provides specialized services in collaboration with its own software as well as Linnworks. With the help of this service, clients can easily manage their inventory tracking and record deliveries, shipments and stock levels. Our software evaluates deliveries, shipments and product levels to improve inventory control procedures. On a daily basis, we analyze the product and supply levels to anticipate inventory problems and shortages in the client’s warehouses. The management of purchase orders is also a part of this package.

LOGISTIC MANAGEMENT SERVICES

The logistics management service iGate offers is dedicated to managing shipments of purchased products to the customers in the shortest time. This module specified for this conjoins with Linnworks software to provide service integrations and tracks orders. To make the shipment process fast and smooth, iGate collaborates with numerous shipping companies all over the world.

SOFTWARE ENGINEERING, WEB DESIGNING & DEVELOPMENT SERVICES

The design and development services provide maintenance of all e-commerce platforms and websites. Some major segments of this service includes software development, adding new features, fixing bug and handling all sorts of technical issues. Websites are developed using a CMS known as Magento. A team of highly skilled developers work tirelessly to develop and maintain the websites as per company requirements.

NETWORKS & SYSTEM ADMINISTRATOR SERVICES

iGate’s network and system administration service offers clients access to highly experienced individuals with extensive technical knowledge. Availing this service will get clients IT support throughout their entire organization. This includes IT management services which are necessary to run an organization systematically. It is the responsibility of our network and system administrators to provide different tools and software for specific operations throughout the premises. This service also lets clients configure and manage all sorts of hosted services within the company. The deployment, certifications, auditing, security and risk management of an e-commerce website is also part of this service.

QUALITY ASSURANCE SERVICES

When clients signup for our QA services, they usually get more than what they bargained for- maintaining the Account Health of different Marketplaces, their primary operations, maintenance of account health, dealing with A-Z Claims, dealing with Negative Feedbacks, evaluating Voice of the Customer, Charge Back Claims, Compliance or violations with policies of marketplaces (Amazon, eBay, Walmart, Cdiscount, Argos, WISH, etc.) all this is part of our services. Apart from that, this service will also provide data and tracking of Marketplace refunds & returns and production/factory/warehouse issues.

E-COMMERCE MARKETING SERVICES (SEO, PPC & PAID MEDIA)

People are always searching for client’s product or services online. They are using search engines like Google, Bing and Yahoo to find relevant companies that meet their needs. Pay-per-click advertising, also referred to as search engine marketing, (SEM/PPC) allows us to run advertisements on Google and track customer journey that shows what people are searching for. Our digital marketing services, include SEO services for our client’s business that help websites rank for the keywords most important to their company. The use of these keywords is what helps drive the right customers to their website and other digital media content. So, when your prospects are searching with those relevant keywords, iGate makes sure they see your website when they do.

B2B TRADE, SALE & MARKETING SERVICES

Responsible for providing new businesses for clients. This service helps clients analyse international markets, collaborate with different trade partners and sellers from around the world to increase revenue. Our B2B services also include exploring and maintaining partnerships with retailers, resellers and wholesalers which helps pull in bulk orders. Currently, iGate is working with some of the biggest international trading partners including Al-hayyat Sporta, Octagon Shop, Home Fitness, Energy Fitness and a few more. Thanks to these unique Trade Services, iGate Technologies has scored some of the most substantial sales for its clients in international markets, globally. Our trade services also include lead generation through Hub Spot. We also train clients for Hub Spot platform setup and management.

MARKETPLACE SERVICES

For iGate Technologies, marketplace services play a vital role. We manage and lead different marketplaces for our clients and ensure that all of the products are being updated, listed and sold through proper channels. This service provides business to clients through management and retails on 3rd party marketplaces including Amazon, Ebay, Walmart, Cdiscount and Wish etc. This leads us to conduct commission-based sales on all these platforms and on average 80% of our clients total sales revenue is generated from these international marketplaces.

ADMINISTRATIONAL SERVICES

Among multiple other services, iGate offers admin & finance services as well to our clients. We help them create a comfortable working environment to their entire staff and employees. Services pertaining to Administration offer systematic solutions to ensure that all employee needs are catered to. Additionally, this service help clients keep track of attendance, project management and task progress, as well as overseeing the work of janitorial staff.

FINANCIAL SERVICES

This service package includes Bookkeeping, Cash flow Management, Budgeting, Advising and sourcing longer-term financing, tax management, management of Investments, financial analysis, financial reporting, maintaining financial records, preparing for and performing audits. This service also assists in maintenance of employee payroll with the coordination of the HR, it manages the profiles of newly hired employees and provides clearance to the employees who are going off the board.

HR SERVICES

iGate also provides HR services to its clients like, head hunting, advertising, conducting interviews or shortlisting.We are responsible for managing employee life cycle at any client company. This cycle comprises of recruiting and hiring new employees, making ‘on boarding’ process smooth, trainings (if needed), and terminating and firing employees. Our HR services help managers create effective sourcing plans, organizational policies and conduct various head-hunting campaigns.

DIGITAL MARKETING & BRANDING SERVICES

This is where names take on the looks of a brand. This is where our experts come up with brand messaging and campaign messaging that successfully adapts to killer Ecommerce campaigns.

This service offers content and creative which have the “Stop Traffic” element, but strictly adhere to the brand’s look and feel, as well as tone of voice. This is where brand guidelines are created to encompass touch points, which enhance a brands e-commerce presence.

From creative URLs/app names, creative video content, robust ads, and audio/visual content suitable for every media format, email marketing, social media management, community management, influencer marketing, performance marketing, content writing and marketing, graphic & video animation and 3D animation, our Digital Marketing & Branding Services give turnkey branding solutions for lasting impressions.

Our PR services include, newspaper coverage, coverage in online and offline publications, and promotion in media outlets, create partnerships of clients with complementing businesses, arrange sponsorship deals with ambassadors and athletes.

IP LEGAL SERVICES

The Legal services we offer, mainly comprise of three sectors:

  1. Contracts
  2. Infringements
  3. Intellectual Property

Starting from Contracts, the company has come into several agreements with various Brand Ambassadors for its client companies/brands. In such ambassadorship contracts, the legal specialists’ specify the required deliverables from ambassadors on mutually agreed compensation with an open contract renewal clause depending on the ambassador’s performance throughout the contract period.

Last but not the least, we help clients register Intellectual properties under their name. Such Intellectual Property rights include;

  1. Trademarks Designs
  2. Patents

With the help of this service, clients can easily follow up on the maintenance of all Intellectual Property rights. From registration to opposition, we assure positive results in all scenarios of arguing cases to any international Intellectual Property Office or simply negotiating with the Opponent. This department also provides services like company documentation & registration, taxation, ensuring policy compliance with/of amazon ebay Walmart, cdiscount wish and other marketplaces. We also render these services like company documentation, registration, dealings with different tax authorities, copy right complaints, patent drafting, and design registration services.

Secondly, the departments deal with the issue of Infringements. Our Legal service will help clients take down unauthorized listings and deal with unauthorized retailors.

SERVICES WHICH MAKE US GREAT

At iGate Technologies, we provide a comprehensive suite of services that cater to the diverse needs of our clients in the e-commerce landscape.
From supply chain management and software development to digital marketing and customer support, we offer tailored solutions designed to help businesses maximize their potential.

Customer Support Services

Our customer support services enable businesses to offer seamless assistance across multiple channels—including live chats, phone calls and emails. We ensure that customers receive timely responses to their queries, both before and after a sale. In cases where customer issues involve logistics or inventory concerns, we align with our clients’ operations to resolve problems efficiently and maintain customer satisfaction.

Inventory and Logistics Management

We provide integrated inventory management solutions using Linnworks software to track shipments, manage stock levels, and analyse product flow. Our logistics services are designed to ensure timely and accurate deliveries, working with global shipping partners to meet customer demands. Our proactive monitoring system helps anticipate inventory shortages, ensuring that warehouses remain fully stocked and operations run smoothly.

Software Development and IT Solutions

Our development team offers comprehensive software engineering, web development and system administration services, ensuring that every business platform is optimized for performance. We specialize in Magento CMS, delivering websites and e-commerce platforms that align with our clients’ specific requirements. Whether it’s adding new features, fixing bugs or performing end-to-end system audits, we provide reliable IT solutions.

Quality Assurance Services

iGate’s QA services ensure that businesses maintain high standards across marketplaces such as Amazon, eBay and Walmart. We monitor account health, customer feedback and compliance issues, helping clients meet platform requirements and drive customer satisfaction.

Digital Marketing & Branding

Our digital marketing services include SEO, PPC, content marketing and influencer collaborations. We focus on helping businesses rank higher on search engines and reach their target audiences through well-planned advertising campaigns. Our team also provides comprehensive branding services, creating brand messaging, video content and social media strategies that resonate with the target audience.

Marketplace Optimization

For businesses looking to expand into international marketplaces, iGate offers expert management services. We assist with product listings, sales optimization and marketing on platforms like Amazon, Walmart and eBay, ensuring that our clients gain maximum visibility and sales opportunities. On average, 80% of client sales are generated through these marketplaces, thanks to our strategic management and optimization efforts.

At iGate, our goal is to provide clients with robust, future-proof solutions that drive sustainable growth. Much like RDX Sports, which built a global presence through innovation and strategic partnerships, we aim to empower businesses to thrive in competitive markets with our diverse range of services.

At iGate Technologies, we provide a comprehensive suite of services that cater to the diverse needs of our clients in the marketing and branding landscape.

Crafting compelling brand stories, designing impactful visuals and executing strategic marketing campaigns to captivate your target audience and drive brand loyalty. We specialise in brand identity development, brand positioning and brand messaging to ensure your brand stands out in a competitive marketplace.

Leveraging cutting-edge digital channels to increase brand visibility, generate leads and boost sales. Our expertise includes SEO, PPC, social media marketing, email marketing and content marketing. We analyse data to optimise campaigns and deliver measurable results.

Optimising marketing efforts for maximum ROI. We utilise data-driven insights to measure and improve campaign performance. Our services include paid advertising, affiliate marketing and influencer marketing, ensuring that every dollar spent delivers a strong return.

Identifying new business opportunities, forging strategic partnerships, and driving growth through innovative solutions. We conduct market research, competitive analysis, and business plan development to ensure long-term success. We also specialise in sales enablement and channel partner management.

Crafting compelling narratives, managing media relations, and building strong relationships with key stakeholders. Our PR and communication services include press release distribution, media pitching, crisis communication and thought leadership.

Protecting and enhancing your brand’s reputation through proactive crisis management and online reputation monitoring. We utilise reputation management tools and techniques to mitigate negative sentiment, amplify positive brand messaging and build a strong online presence.

Providing exceptional customer service through dedicated support channels, resolving issues promptly and building lasting customer relationships. We offer multi-channel support, including phone, email, live chat and social media, to ensure customer satisfaction and loyalty.

Streamlining operations from procurement to delivery, ensuring efficient and timely execution to meet customer demands. We optimise supply chain processes, reduce costs and improve customer satisfaction through inventory management, logistics and supply chain analytics.

Ensuring adherence to industry regulations and compliance standards, mitigating risks and safeguarding your business. We conduct regular compliance audits, implement robust security measures and stay updated on regulatory changes to minimise legal and financial risks.

We provide integrated inventory management solutions using Linnworks software to track shipments, manage stock levels and analyse product flow. Our logistics services are designed to ensure timely and accurate deliveries, working with global shipping partners to meet customer demands. Our proactive monitoring system helps anticipate inventory shortages, ensuring that warehouses remain fully stocked and operations run smoothly.

For businesses looking to expand into international marketplaces, iGate offers expert management services. We assist with product listings, sales optimization and marketing on platforms like Amazon, Walmart and eBay, ensuring that our clients gain maximum visibility and sales opportunities. On average, 80% of client sales are generated through these marketplaces, thanks to our strategic management and optimization efforts. At iGate, our goal is to provide clients with robust, future-proof solutions that drive sustainable growth. Much like RDX Sports, which built a global presence through innovation and strategic partnerships, we aim to empower businesses to thrive in competitive markets with our diverse range of services.

Specializing in software development and eCommerce solutions, this service streamlines and digitizes essential business functions. Custom eCommerce platforms offer secure, scalable options for managing inventory, payments, and customer interactions. Advanced logistics and order tracking optimize fulfilment, while finance tools ensure streamlined transactions and accurate reporting. Additionally, tailored mobile app development for iOS and Android enhances the shopping experience across devices. With 24/7 IT support and real-time analytics, these solutions empower businesses to expand their online presence efficiently and reliably.

iGate’s QA services ensure that businesses maintain high standards across marketplaces such as Amazon, eBay and Walmart. We monitor account health, customer feedback and compliance issues, helping clients meet platform requirements and drive customer satisfaction.